Operations and Customer Service Coordinator you will have a diverse set of responsibilities which span both operational and customer service.
This position will be temporarily supporting the order fulfillment in partnership with the team.
You will be assisting with operational duties, customer service, merchandise sample management, fulfilling marketing/PR product and imagery inquiries, and any other day-to-day office operational assistance.
In this role you will manage customer service calls and emails. You will provide superior customer service support both via email and incoming calls. Monthly you will analyze data and provide customer insights to the team.
The Operations and Customer Service Coordinator reports to the Operations Manager.
§ In partnership with the sales Coordinator – accurately and efficiency fulfill orders for wholesale, e-com, and marketing/PR until we transition to TIGERS.
§ Process and track returns (until move to TIGERS)
§ Assist with the product creation and set up in Fishbowl
§ Assist with style set up in Shopify and product sorting on the website
§ Pull “return reports” – and share with team any styles w/ high return rates
§ Manage and report on wholesale returns and QC issues
§ Manage merchandise archives, protos and canceled styles
§ Track and manage SMS throughout selling season
§ Manage and track all influencer, marketing, and PR product requests
§ Assist with special events (i.e., trunk shows, pop up shops, etc.)
§ Support with dropship on CommerceHub/DSCO
§ Assist with uploading invoices and monitor accounting platforms
§ As needed, communicate with team at Tigers US – and field questions as needed
§ Monitor and respond to customer service calls and emails daily
§ Manage administrative accounts (logins, subscriptions, and updates)
§ Work closely with the Ops Manager and align on daily priorities
§ Order and manage office supplies
§ Ability to think critically and strategically
§ Culturally sensitive and aware with strong interpersonal skills
§ Ability to be agile and flexible, multi-task, self-manage and set daily priorities
§ Results driven
§ Customer service focused – ability to build collaborative working relationships
§ Foster positive relationships with team members
- Bachelor’s Degree in merchandising, product development or related field
- 1-2 + years textile, apparel, and/or accessories product development and sourcing industry experience or business background preferred
- Excellent communication skills (written and verbal)
- PC proficient with emphasis on Microsoft Excel and Word. Working knowledge of MS Teams, a plus