We seek a motivated IT Support professional to join our team. The successful candidate will be responsible for aiding and supporting the Applied Digital personnel technology base and cultivating their skills in coordination with the Corporate IT Director and team. This role will primarily support our sites in the Harwood/Fargo area along with remote user support. Travel is expected to be less than 10%. We are currently scaling quickly and therefore this role will involve onboarding a lot of new hires and setting up new facilities will be involved initially.
Key Responsibilities:
- Helpdesk tickets resolution and response completed in a timely manner
- Handling of IT assets and maintaining strong documentation
- Provisioning of New users, Computers, Mobile devices
- Systems settings configuration and troubleshooting
- Installation and maintenance of Laptop and other related devices
- Prepare purchase request for new devices
- Supporting automation initiatives
Basic Qualifications:
- Installation, Configuration and repair of the PC/Laptops/Mobile Devices
- Strong Experience in Configuration & Troubleshooting of Windows 11, iPhone and Android phone, Microsoft 365 Suite, Mobile device management.
- Knowledge of BIOS, device driver, Active Directory, Antivirus/Malware
- Working Knowledge of Networking, Client VPN solutions, DNS and DHCP.
- Team player- Must have excellent communication skills and provide a customer service-oriented approach to internal customers and team members.
- Enthusiastic about learning new technologies.
- Experience with ITIL and ServiceNow a plus.
- Experience following corporate compliance controls is beneficial.
- Flexibility to work with other time zones.
- (Problem Solving) Proven ability to contribute to the analysis and fix IT problems.
- (Teamwork) Work with teams across the country for implementing IT initiatives
